Shipping Policy
Please review our Shipping Policy to understand how orders are processed and delivered.
At Raj Opticians, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver products purchased through our website.
1. Order Processing
Orders are usually processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
Delivery timelines may vary depending on your location and the availability of products. Generally, orders are delivered within 3–7 business days for most locations.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before completing your purchase.
4. Delivery Locations
We currently ship products to selected locations. Delivery availability may depend on courier service coverage in your area.
5. Order Tracking
Once your order has been shipped, you may receive tracking information via email or SMS so you can monitor the delivery status of your package.
6. Delays in Shipping
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
7. Incorrect Address
Customers are responsible for providing accurate shipping details at the time of placing the order. We will not be responsible for delivery issues caused by incorrect or incomplete address information.
8. Damaged Packages
If you receive a damaged package, please contact our customer support team immediately with photos or details so that we can assist you accordingly.
9. Policy Updates
Raj Opticians reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us through the contact information available on our website.