Return & Refund Policy

Please read our Return and Refund Policy carefully before making a purchase from our website.

At Raj Opticians, we strive to provide high-quality eyewear products and customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or refund as per the policy outlined below.

1. Return Eligibility

Products may be eligible for return within the specified return period if they are unused, in their original condition, and returned with the original packaging, invoice, and accessories provided at the time of purchase.

2. Return Request

To initiate a return request, customers must contact our support team within the return window mentioned on the product page or invoice. Our team will guide you through the return process.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene reasons, customization, or special orders. Please review product details before making a purchase.

4. Damaged or Defective Products

If you receive a damaged or defective product, please inform us within 24–48 hours of delivery with supporting images or details. Our team will review the issue and arrange a replacement or refund where applicable.

5. Refund Process

Once the returned product is received and inspected, the refund will be processed to the original payment method. Refund processing times may vary depending on the payment provider or bank policies.

6. Shipping Charges

Shipping charges, if any, may not be refundable unless the return is due to a product defect or an error from our side.

7. Cancellation Policy

Orders may be cancelled before shipment by contacting our customer support team. Once an order has been shipped, cancellation may not be possible and the return policy will apply instead.

8. Policy Updates

Raj Opticians reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.

9. Contact Us

For any questions related to returns, refunds, or cancellations, please contact our customer support team through the contact information available on our website.